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Account and supportUsing EventOps on mobile

Use EventOps on a phone

On a phone, the browser provides field tools: view information, follow the run sheet, complete tasks or find a person. Navigation is adapted to that work.

Both the browser and the mobile app have controls adapted to a phone. Event preparation and settings remain on the web.

Find your event

  1. Sign in with your usual account.
  2. Check the organization under Account → Organizations.
  3. Open your event from Events.
  4. Use Menu for available modules and Documentation.

Visible modules depend on settings and access. Documentation opens in another tab to preserve your work screen.

Prepare on a larger screen

Event creation, settings and checklist template imports are designed for tablet or computer. Their absence from phone navigation does not necessarily mean your account lacks permissions. In the run sheet, More tools groups saved views and export on a phone.

To complete a task, open its details and read the instructions before validating. Lists and filters help find relevant work without browsing the whole event.

In the mobile app

If your organization has given you access to the mobile app, sign in with your account and open the event. Available modules depend on your access and the tools enabled for that event: run sheet, checklists, log, incidents, information, directory, documents, chat and broadcasts.

Open the modules you need while connected before field work. In Documents, check how many files are available on this device before going offline. Keep after the event extends a file’s retention; this choice alone does not prove that downloading has finished. An available copy is the last version received: version and access changes are checked again when you reconnect.

For incidents, distinguish delivery from acknowledgement. In chat or broadcasts, a pending send has not yet been received. If the device cannot save your input, the form stays open and shows the failure: retry from that form.

Check connectivity and notifications

Before field work, open the event and required documents while connected. Read application status messages: depending on the tool, an offline action may be disabled or remain pending.

Do not consider a pending item transmitted. When connectivity returns, check synchronization and any conflicts before repeating the action.

Set notification preferences on the phone you use. The help center is online; these guides do not guarantee offline availability.

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