Use chat

Chat keeps conversations attached to their event. Use an event channel, a team channel or a conversation with one person.

Available conversations and permission to write depend on your access and speaking restrictions. Being able to read a channel does not guarantee that you can send messages.

Choose a conversation

1. Open Chat in the event.
2. Select the event or team channel in the list.
3. To speak to one person, use New conversation and search the available people.
4. Check the conversation name and participants before writing.

A private conversation and a team channel have different recipients. Do not rely only on a person’s name mentioned in the text.

Send a useful message

Write the message, then Send. On a computer, Enter sends and Shift + Enter inserts a line break.

Use the mention control to draw someone’s attention and the reference control to link the discussion to an available task, entry or document. A reference does not grant access the recipient does not already have.

Attach a file or photo when helpful. Follow the form’s limits and check that sending finishes. A pending or failed message should not be considered received.

Find and use a conversation

Search within chat to find a message. Its menu offers authorized actions, such as replying or creating a task, log entry or incident from the content. Check the destination and complete its form before confirming.

Conversations become read-only when the event closes. Use broadcasts for an announcement requiring explicit acknowledgement or a question with two answers.

In the mobile app

Your draft stays with its conversation when you return to the list. You can attach a photo and open received attachments. Search can find an older message: tap the result to open that part of the conversation.

Waiting to send means the message has not yet been transmitted. If saving it on the phone fails, keep the form open and retry. A read receipt indicates an opening; it does not replace the explicit acknowledgement requested by a broadcast.